Frequently Asked Questions

An image of a Party Stuff 4u Qualatex latex balloon to illustrate an FAQ and its answerGood question!  It stands for Frequently Asked Questions.  We hope this list of responses to the most common queries we receive from our customers will help answer any questions you may have.  Of course, if you can't find the answer to your question, please don't hesitate to email [email protected] and I will be happy to help.  You may even see your question listed here in the future as you can be sure you won't be the only one with that particular query!

An image of question marks to illustrate forgetting password and login detailsDon't worry - we can easily email you a reminder.  Just send us a quick email to [email protected]

PAn image of a princess party gamelease ensure you complete the "Date of Party" section at Checkout.  This helps us enormously and will make sure you are not disappointed. 

We do not use the information you provide for any other purpose than to plan for the despatch of your party goods.

An image of a birthday balloon with 70 printed on itOnce you have placed your order on the website, we will begin to pack it.  If any items are out of stock we will email you immediately to let you know and we will tell you when the item(s) will be back in stock.  If you wish, we can process a refund for out of stock goods.  In most circumstances, we will post out immediately those items we do have in stock.

An image of a little girl in a princess party tiaraIn most cases, orders to the value of £40 or more will be despatched Free of Charge.  If you live very locally to our premises in Fontley near Wickham and Fareham, we are happy to drop your goods to your home or office at a mutually convenient time.  Or, you can choose to collect from our premises, again at a mutually convenient time. 

Please select the best option for you in the Delivery Section at Checkout.

An image of a girl enjoying a party balloon gameWe can ship to most European countries.

Please email us at [email protected] to let us know what you want to order and we will reply with a quotation for shipping and will be able to let you know how long the parcel will take to get to you.

An image of the great big silly old party hound himselfWe are in a rural location which is difficult to find.  If you would like to visit us, please email for an appointment time and full directions.

In a nutshell, if you are coming from Titchfield direction along Titchfield Lane/Fontley Road, you will pass Garsons on your left.  Next left hand turnings are Springles Lane and Fonthill Farm driveway.  You need to take the next left hand turning marked Lavys Lane.  Fork left up the tarmac track.  We are the wooden gates about 50 yards further up the lane after you see the Car Sales sales sign.  Black intercom on post on right hand side of gates.  Gates cannot be opened manually.  If no answer from intercom, please call 07714 664662.

An image of a Birthday boy badge from party Stuff 4uIf you need to return something to us for any reason, please send a quick email to us at [email protected] so that we can give you a returns number for speedy processing of your return and credit or replacement. 

An image of the Twitter logo to allow you to connect with Party Stuff 4u on TwitterYes, we are.  Please click the Twitter Logo to follow Party Stuff 4u.

An image of the Facebook logo to allow you to click on Party Stuff 4u's Facebook pageYes, we do.  Click here to visit!

When you like the Party Stuff 4u Facebook page, we will message you a unique discount code to use on your next order with us!

Premium Delivery is a unique interactive next day delivery service provided by Interlink Express.  You will be notified by text or email of a 1 hour delivery window.  If the time offered is not convenient, simply rearrange delivery via the text or email.  The cost of Premium Delivery is £7.95.

We can only offer this service for Mainland UK addresses at present.

We aim to hold most of our product range in stock.  This is not always achievable, however, and believe us, we are as disappointed as you are if we do not have everything you have ordered in stock ready to post out to you. 

Assuming the items you have ordered are in stock, and that you order before midday, we will do our very best to get your order out to you the same day.

If you choose Royal Mail as your Delivery option at checkout, you should receive your goods within 2-4 days. 

If you choose Premium Delivery, your order will be with you within 2 working days.  So, if you order before midday, you will receive your order the following day.  If you place your order after midday, your order will be despatched the following day.

Yes, you can.  You will need to order online in the usual way and select the Collection in Person option for Delivery at Checkout.  When your order is ready, we will email you directions to our premises and arrange a time for you to collect.

An image of a party stuff 4u delivery vehicle full of party suppliesYes, we do. As you would expect, it takes a little longer and costs a little more. For delivery to Channel Islands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight and Scottish postcodes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 & PH49-50, please select the Offshore/Highlands & Islands Delivery option at Checkout. Please allow up to 6 working days for delivery.

Party Stuff 4u is committed to providing a safe, risk-free purchasing experience to all our customers.

We process payments through PayPal, but you do not have to have a PayPal account to use this facility - you can choose the option that says you do not have a PayPal account and enter the details of the credit or debit card your want to use.

No card details are retained by Party Stuff 4u.

We hold an SSL Certificate which guarantees that confidential information and transactions cannot be viewed, intercepted or altered by an unauthorized third party when transmitted over the web.

You could not be in safer hands.

 

An image of a plain Qualatex latex balloon used to illustrate a Party Stuff 4u FAQCertainly.  Just post the cheque and a copy of your order to us at our usual address:

Hector's Party House

Laveys Lane

Fareham

PO15 6RU. 

Please write your debit card details on the back of the cheque. 

Absolutely!  We love Click and Collect ourselves, so of course we offer the handy service to our customers.

Place your party supplies order online and click on the Free Collection shipping option at checkout.

Once your order is ready, we'll email or telephone you to let you know it's available for collection from our premises.  We can also give you directions if you need them.

We are very sorry but Party Stuff 4U no longer ships to the USA or Canada due to restrictions placed upon us by our insurers.

Certainly.  We are happy to support our local community.  Please contact us with details of what you are interested in, and we will give the best possible discount. 

[email protected]

We're sorry if you occasionally get an "Out of Stock" message and you are unable to add an item to your basket.  We set the system up to do this so that you would be able to see what we have in stock and choose your party supplies based on that information.  Occasionally, however, our stock levels may be awaiting an update (especially on really busy days when we have lots of deliveries to book in!), meaning that even if an item is showing as out of stock, we do actually have stock available.

If you get an "Out of Stock" message, it is always worth taking a moment to email or phone us so we can double check for you. 

[email protected]

No PayPal account - no problem!

When you get to check out, simply choose the option that says

"Don't have a PayPal account?"

This will then allow you to enter the details of the card you want to use and the payment will then be processed securely.

Not officially, at present.  We are working on adding a box at checkout where you can choose to round up your final payment figure in favour of a charity.  If you wish to nominate a particular charity, please contact us.

An image of adult party-goers in silhoutee against a spectacular sunsetCertainly.  If you are throwing a party for a large number of guests, then please get in touch.  We'll be happy to sort out some discounted pricing for you.  We may also have some good ideas to help you plan the party as we have personal experience of catering for large numbers.

email: [email protected]

Customer testimonial:
Lovely bags. Deep enough for extras like stickers etc. Tie well and have Paddington on both sides.
A Doran, 22 February 2016

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